COMPANY CHARTER

Top Sonic is committed to providing the highest levels of client service, as embodied in our Customer Charter: July 2003

Client
Using technology to make it as easy as possible to contact our technical support team, making it as easy as possible to contact our sales and administration teams, during office hours, by phone or by e-mail.

Accuracy
- Providing clear, complete and accurate information on our products, services and pricing, either by phone, on-line, e-mail or post.
- Providing accurate quotations.
- Making our bills easy to understand and providing the detail you need.

Performance
- Ensuring that in every aspect of our work, each individual is responsible and accountable for the quality of his or her work.
- Continuously enhancing the network to ensure that the service we provide continues to meet and exceed the expectations of our client.
- Working with our client to correct any problem and taking action to ensure that the problem does not recur.

Honesty and Integrity
- At all times striving to be honest , friendly and courteous, treating all Clients as valued Clients.
- Making certain that should the level of service we provide fail to meet your reasonable expectations, we take steps to rectify the situation as soon as it is brought to our attention.

Privacy and Security
- Treating client information in the strictest confidence.
- ensuring that details of your service are only discussed with you or your authorised representative.